Process and Productivity Improvement Solutions for Government, Not-For-Profit and Industry - Australian Wide

Doing Business Better is a Lean Government specialist with experience in:

• over 65 state, federal and local government organisations, not for profits and statutory authorities

• over 200 private sector businesses

We understand how to engage staff to improve process performance and make work easier, faster and improve customer experience.

Doing Business Better is also one of Australia’s most experienced Lean process and productivity Optimisation consulting and training company. We specialise in helping organisations introduce fast, standardised, reliable and accurate processes with minimal interruption to your day-to-day operations. We help staff see activity that is wasting time and effort through double handling, re-work, chasing information and necessary waiting. We improve processes and we teach you how to become more productive for yourself.

What We Do

We develop Executive Lean leadership, improve end-to-end processes, create standardised work and SOP’s (standardise operating procedures) and train and support the implementation of new and improved processes.

Doing Business Better’s award-winning team designed the electronic workflow processes which lead to the introduction of the paperless court in the Country Court, Children’s Court, Coroners Court and Supreme Court of Victoria.

Our Lean services create better processes by working together with staff to see work differently. Together we create higher performing and more productive processes.

We also teach staff how to become Lean Practitioners and drive continuous improvement into the future. You will see measurable improvements in productivity and job satisfaction for your staff and superior value and experiences for your customers.  

Outcomes include:

• Reduce the waste of resources, time and inventory

• Release labour capacity to reinvest in other value adding activity elsewhere

• Lowered costs

• Reduced lead times

• Improved productivity

• Improved quality

• Decreased time to market

• Improved employee retention & morale

• Increased customer satisfaction

• Increased employee participation and buy-in

Contact us today to see how we assist you in improving your productively, efficiency, and bottom line.

Hands-On Consulting and Training

Tailored Services

We work with you to understand your individual needs and where you want to be. We provide practical and hands-on consulting and training in Lean Thinking, Value Stream Mapping, 5S and Lean Six Sigma.

We use case studies relevant to your industry, video and real-life process examples to ensure engagement and sustained learning during training. Our Lean Value Stream Mapping business improvement process review consists of:

Stakeholder engagement

We identify scope, current performance, and your desired outcomes. We work side by side with your management team to develop and continuous improvement capabilities to drive sustained improvement.

Staff engagement

The level of your staffs' engagement often determines success. Implementing quick wins and maintaining enthusiasm and momentum for change is an essential component of any change and business transformation initiative. By supporting the identification and implementation of quick wins, we can maintain momentum and buy-in.

We develop your staff’s ability to see wasted time and effort by providing tailored training to establish their understanding and capability. Including:

• Transferring knowledge of Lean principles, tools and techniques.

• Mapping your current processes and together with staff identifying improvement opportunities.

• We problem-solve to overcome process issues and improve flow and communication. (Problem-solving is an effective technique to support the development of additional ideas for improvement.)

• We prioritise growth and design improved processes for management. Advances moving forward become projects, so we support the creation of project plans and the establishment of project teams.

• The design of improved and innovative future-focused processes, which eliminate waste, create flow and improve your customer experience.

• We provide implementation support, coaching, and direction. We assist in setting up systems to track results and problem-solving.

We provide an extensive range of accredited and non-accredited Lean and Lean Six Sigma training and capability building training programs. We also have consulting services to assist you in optimising key business processes.

Training and Capability Panel Provider

Doing Business Better is a training and consulting panel provider to:

·       Department of Health and Human Services including partner agencies

·       City of Greater Bendigo

·       Hume Council

·       City of Whittlesea

·       Department of Jobs, Precincts and Regions

·       Victoria Police

·       Department of Premier and Cabinet

·       Victoria Leadership Academy

·       Department of Education and Training

·       All NSW government departments and authorities

·       Selected South Australian government departments and authorities

·       Central Queensland University

Testimonial

“Stephen is a highly experienced and professional specialist in Lean, 5S and implementation support. He delivered excellent Value Stream Mapping and coaching services to our business. He is reliable, capable and added excellent value to our business” - Christine Brown, Innovation and Transformation Consultant , Vision Super