Create Greater Customer Value Using Fewer Resources

Lean business helps you maximise value to the customer while minimising wasted time and effort. It is a process that empowers you, your management, and staff with a shared attitude to cutting cost with a customer-led vision. Well trained, committed, and engaged employees capitalise on Lean principles and deliver continuous improvement and significantly improved results.

Doing Business Better can improve your company’s productivity and quality of output, reduce lead times, and liberate significant resources to reinvest in other areas of your business. Our training and workshops support Lean business methodologies that learn what your customers need and want while eliminating what they don’t. We help you identify wasted time, resources and human potential.

Using a continuous improvement model we help your business differentiate itself from your competitors, making it methodical, but agile, meaning you're able to adapt to change quickly. We offer a variety of Lean services, workshops, and training for Process Automation, Paperless Workplaces and Strategic Planning.

Our Services Cover

Business and Strategic Planning
Lead time reduction
Performance improvement
Engaging staff to make work easier
Cost Reduction
Process workflow design and automation
We are experts in designing automated workflows for office processes. Doing Business Better designed the process workflows for the introduction of the paperless court in the Country Court of Victoria, Children’s Court, Coroner’s Court, and the Supreme Court of Victoria.

Paperless Workplaces

Doing Business Better can assist your workplace to go paperless.

Businesses waste a lot of time printing and handling paperwork. Information is often double-handled when data recorded on paper is then re-entered into reports or spreadsheets, increasing the risk of mistakes or loss.

We create automated electronic workflows so that information is recorded once. We map your current manual processes and work with you to understand how best to allow information and materials to flow seamlessly without the need for paper.

The time previously wasted double-handling information or recording the written data into spreadsheets will end. Your time can be reinvested elsewhere to grow the business.

Contact us today to find out how was can digitise your processes so they become fast, accurate, and reliable.

Process and Customer Journey Mapping

A customer journey map is a visual representation of every experience your customers have with you. It helps you tell the story of the customer’s experience with your brand from initial engagement to a long term relationship.

Your customers can come into contact with you in a multitude of ways and from different starting points, for example, marketing, referrals, search, social media, and customer service enquiries. The goal is to make every experience as good as it possibly can be.

We improve your business performance by taking your business through our model of improvement using customer journey mapping.

Mapping helps you:

See where customers interact with your business
Focus on a particular customer need at different stages
Gain an outside perspective of your process
Show the gaps between the desired customer experience and the one received
Highlight development opportunities
Improve customer experience by delivering value

Processes

Process is at the core of every successful business, but manual processes can only take you so far.

Process Automation allows you to drive better business results through :

Reducing processing Lead Time
Eliminating manual handling of data
Eliminating double handling and chasing information
Enabling staff to handle higher volumes or to get involved in other value add tasks
Eliminating opportunities for error
Reducing training requirements

Through years of experience in the improvement and automation of business process, we are able to partner with you through the Lean process to help deliver a better result, faster. We offer support through project management, building the business requirements / solution specification, selection of vendors, vendor management and management of user acceptance.

Contact us to discuss your process automation goals or click here for more services.

Business Testimonial Entries

“Doing Business Better ran through the entire workflow process of Blick Creative's systems and processes. Stephen came up with recommendations that will reduce time wastage and save money.

His professional approach that involves action rather than just words, has meant that initiatives for change and or modification began in the initial meeting rather than landing on the to do list.

Great service, great results. I would recommend Stephen's services to any organisation wanting to create efficiency, save money.”
– Mark Schiffer Account Director Blick Creative

“Steve’s work with us in implementing 5S has been fantastic. Steve picked up one change in his first hour of a waste walk and that has already saved us $50,000 per annum. We have made significant improvements to our workplace layout, found space we never thought we had and saved a significant amount of time and money as well as making the workplace more productive, enjoyable to work in and safer for our clients and staff.”

– Peter Dimopolous, Warill Engineering