Award Winning Specialists for Lean Government
Doing Business Better is Australia’s most experienced LEAN for Government business process and productivity improvement consulting and training company. We help you remove processes that are frustrating to staff and customers.
Operating since 2008, we have delivered business process improvement, consulting and training services across Australia. Including 16 councils, 55 State, federal and local government agencies and not-for-profits.
As an award winning Lean for Government business improvement specialist, we pride ourselves in delivering quality, customer focused service process improvement, and capability building training outcomes. Our Learning and Development model is designed to be practical and hands-on which means we combine working to improve the client’s business processes during training so participants apply their learning during the training and the organisation gains from immediate improvements at the end of each workshop. The Return on Investment is immediate.
Doing Business Better is highly sought after for Learning and Development training and consulting to improve processes in government because we have a proven track record. The content, real life stories, application and knowledge of how to implement Lean and Six Sigma in government is what clients want from their trainers and consultants. We consult to improve processes in government for a living, so we have the most practical training in the marketplace.
We understand the issues, barriers, work pressures and complexities of having the time and support to implement continuous improvement. Our knowledge and insights into how to develop and sustain a culture of continuous improvement is highly sought after. We often present at conferences and forums about approaches to Learning and Development in organisations using Lean and Six Sigma, strategy development and how to engage staff to develop internal capabilities leading to personal job satisfaction and workplace productivity improvement.
As consultants we provide experience in knowing how to engage staff and develop internal capabilities based on real life award winning experience in delivering continuous improvement outcomes. Having previous work experience in the Victorian Public Service, we each understand the culture, environment, complexities and constraints of process improvement in government regulatory services.
Doing Business Better continues to be successful because we understand government and how to work with management and staff to make work easier for everyone whilst improving customer experience.
Our training programs are based on real life case studies and we use your own processes during the training to help participants apply the improvement tools to their everyday work. We work with government agencies and not-for-profits to understand their needs and where they want to be. We provide practical and hands-on consulting and training in LEAN Thinking, Value Stream Mapping, 5S and LEAN Six Sigma. We use case studies, videos and real life process examples to implement and sustain the learning during the training.
Our work results in greater value and experiences for customers and improved productivity and job satisfaction for your staff.
Training
Process Mapping
To improve end-to-end business processes
Visio diagram for “As-is” and future state “To-be”
Design business process models
Process Creation
Eliminate waste associated with double handling
Reduce unnecessary waiting
Reduce excessive chasing of information and checking
Improve customer experience by reducing end-to-end processing time
Increase quality by reducing defects and errors
Digitise and design electronic workflow
Document management system requirements
Implementing Lean work processes increases employee involvement, develops clear goals, and expectations, and allows for strong teamwork and continuous improvement. The result is less frustration and greater productivity for your employees.
Our Training:
Engages staff in improving the way they work
Develop processes capable of meeting targets
Reduces costs by eliminating wasteful practices
Ensures teams are focused on adding value
Releases capacity to reinvest elsewhere
Removes process frustration for staff and customers
Standardises processes and Standard Operating Procedures
Develops and sustains internal LEAN business process improvement capability with each department or agency
Supports the implementation of change management plans
Our training programs are designed for government and use numerous case studies taken for Lean process improvements we have delivered for state, federal and local government. We understand government and we speak your language and have the experience and skills to be able to engage with staff immediately.
Doing Business Better introduced Lean and Six Sigma to Australia federal, state and local governments in 2002.
Stephen Grech was the chair of the first Lean for Government conference in Canberra in 2007. Since then Stephen has presented at over 40 national and international conference on how to engage staff in continuous improvement, develop organisation wide commitment, Lean for government and various other topics on Lean Thinking business process improvement.
Testilmonials
Case Studies
